Whatcom County Sheriff’s Office Department of Emergency Management Director John Gargett said this morning they were notified about 1am this morning, May 31st, that Verizon cell phone customers were experiencing problems when calling 911.
As of 6am, Gargett said the cause had not yet been determined but that “Verizon is working on the issue.”
Verizon customers are advised if they have an emergency to use cell phone from another carrier or a landline phone to call 911. Another option is to call the non-emergency number at 360-676-6911.
People are urged not to call 911 seeking an explanation about what is happening or to test their phone service. This can create another problem as was encountered last December.
Update: 5/31/19 8:30am – the issue has been resolved and Verizon cell phones are able to call 911 again according to What-Comm 911 Deputy Director Greg Erickson.