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A logging truck is seen after having snagged and damaging wires near the intersection of Kentucky and Moore Streets (July 15, 2021). Photo courtesy of Comcast

Updated: Broken fiber lines create communication & internet outage for many in Bellingham

BELLINGHAM, Wash. — Customers of Comcast and Wave communications and internet services reported their services went down early this morning, July 15th. Service remained down as of 3:30pm.

Comcast Spokesperson Andy Colley said in an email to Whatcom News, “Disruption of Comcast service occurred when a Comcast line was accidentally cut by a local logging truck near the intersection of Kentucky and Moore Street today.”

As of 2:45pm, Colley was unable to provide an estimate for when service would be restored but said, “Our technicians are repairing the damage as quickly as possible.”

Washington State Department of Transportation traffic cam images with a 7:53am timestamp were what was displayed for all Whatcom County cameras through the day. A WSDOT official said they are dependent on a Wave fiber line to connect their network to the cameras.

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Wave Spokesperson Mark S. Peterson said the outage was localized and affected a small number of business customers and no residential customers. “Our priority is to restore service as soon as possible, with repairs estimated to be completed sometime this evening,” Peterson told Whatcom News in an email.

Colley told Whatcom News their service was fully restored by 8pm.

A Wave Broadband crew could be seen repairing fiber lines in Bellingham after they were damaged by a truck (July 15, 2021). Photo: Whatcom News
A Wave Broadband crew could be seen repairing fiber lines in Bellingham after they were damaged by a truck (July 15, 2021). Photo: Whatcom News

This story was updated at 7pm with additional information provided by the Wave spokesperson and again at 8am on July 16th with restoration of service information from Comcast.

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